Missive
Team inbox and collaboration platform that unifies email, chat, SMS, WhatsApp and live chat with AI-powered drafting, automations, shared threads, task assignment and integrations for streamlined team workflows.
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Key Features
Unified Inbox
Combine email, SMS, WhatsApp, Messenger, Instagram and live chat in one view.
AI Assistant (Beta)
Draft, summarize, translate and perform quick actions using multiple AI providers.
Collaborative Drafting
Real-time editing and internal threads for team collaboration without external replies.
Rules & Automations
Create AI-powered rules for tasks, escalations and spam detection; high limits on Business.
Tasks & Integrations
Auto-assign tasks linked to conversations and integrate with 25+ apps.
Send Later & Snooze
Schedule messages, snooze conversations and undo sends with configurable grace periods.
Analytics & Security
Performance metrics, audit logs, SAML SSO and IP restrictions on higher plans.
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Why Choose Missive
Internal threads:
Discuss emails inside conversations to avoid extra forwarding and CCs.Flexible AI usage:
Use your own OpenAI, Claude or Gemini API keys to control AI costs.Multi-channel inbox:
Handle email, WhatsApp, SMS, Instagram and live chat in one view.Recent AI updates:
Ongoing assistant and automation improvements rolled out in early 2026.
Pricing
Official annual pricing: Starter $14/user/month, Productive $24/user/month (up to 50 users), Business $36/user/month (advanced rules, AI automations, SAML SSO). Monthly billing is higher; 14-day free trial available. AI use requires user-provided OpenAI/Claude/Gemini API keys and is billed separately.
About Missive
Team inbox and collaboration platform that unifies email, chat, SMS, WhatsApp and live chat with AI-powered drafting, automations, shared threads, task assignment and integrations for streamlined team workflows.
What Missive Does
Missive centralizes team communication so users can manage email, SMS, WhatsApp, Facebook/Instagram messages and live chat in one shared inbox. Teams discuss, assign, and resolve conversations using internal threads and task links without creating external clutter.
Missive provides AI-powered drafting, summarization, translation and quick actions, plus rules and automations, send-later, snooze, analytics, SAML SSO and integrations with 25+ apps for streamlined workflows across support and sales teams.
Pros & Cons
Competitive pricing
Lower per-user rates compared with some competitors for similar feature sets.
Intuitive UI
Familiar, clean interface with easy setup and positive user reviews.
Robust AI features
Multiple provider support, assistant beta, rules and quick actions available.
Strong collaboration
Internal threads, assignments and shared inboxes streamline team workflows.
No free tier
Offers a 14-day trial only; no perpetual free plan beyond trial.
Per-user costs
Per-user pricing can scale quickly for larger teams.
AI billing
Requires customers to supply their own AI API keys and cover usage costs.
Frequently Asked Questions
Missive offers a 14-day free trial but no perpetual free tier; paid plans begin at $14/user/month when billed annually.
Missive supports ChatGPT (OpenAI), Claude (Anthropic) and Gemini (Google); users provide their own API keys for AI usage.
Missive offers best pricing with annual billing (commonly 23โ30% discount); month-to-month rates are higher than annual equivalents.
Missive supports email from any provider, SMS, WhatsApp, Facebook Messenger, Instagram, live chat and custom integrations.
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