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Missive

Team inbox and collaboration platform that unifies email, chat, SMS, WhatsApp and live chat with AI-powered drafting, automations, shared threads, task assignment and integrations for streamlined team workflows.

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Key Features

  • Unified Inbox

    Combine email, SMS, WhatsApp, Messenger, Instagram and live chat in one view.

  • AI Assistant (Beta)

    Draft, summarize, translate and perform quick actions using multiple AI providers.

  • Collaborative Drafting

    Real-time editing and internal threads for team collaboration without external replies.

  • Rules & Automations

    Create AI-powered rules for tasks, escalations and spam detection; high limits on Business.

  • Tasks & Integrations

    Auto-assign tasks linked to conversations and integrate with 25+ apps.

  • Send Later & Snooze

    Schedule messages, snooze conversations and undo sends with configurable grace periods.

  • Analytics & Security

    Performance metrics, audit logs, SAML SSO and IP restrictions on higher plans.

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Why Choose Missive

  • Internal threads:

    Discuss emails inside conversations to avoid extra forwarding and CCs.
  • Flexible AI usage:

    Use your own OpenAI, Claude or Gemini API keys to control AI costs.
  • Multi-channel inbox:

    Handle email, WhatsApp, SMS, Instagram and live chat in one view.
  • Recent AI updates:

    Ongoing assistant and automation improvements rolled out in early 2026.

Pricing

Official annual pricing: Starter $14/user/month, Productive $24/user/month (up to 50 users), Business $36/user/month (advanced rules, AI automations, SAML SSO). Monthly billing is higher; 14-day free trial available. AI use requires user-provided OpenAI/Claude/Gemini API keys and is billed separately.

About Missive

Team inbox and collaboration platform that unifies email, chat, SMS, WhatsApp and live chat with AI-powered drafting, automations, shared threads, task assignment and integrations for streamlined team workflows.

What Missive Does

Missive centralizes team communication so users can manage email, SMS, WhatsApp, Facebook/Instagram messages and live chat in one shared inbox. Teams discuss, assign, and resolve conversations using internal threads and task links without creating external clutter.

Missive provides AI-powered drafting, summarization, translation and quick actions, plus rules and automations, send-later, snooze, analytics, SAML SSO and integrations with 25+ apps for streamlined workflows across support and sales teams.

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Pros & Cons

  • Competitive pricing

    Lower per-user rates compared with some competitors for similar feature sets.

  • Intuitive UI

    Familiar, clean interface with easy setup and positive user reviews.

  • Robust AI features

    Multiple provider support, assistant beta, rules and quick actions available.

  • Strong collaboration

    Internal threads, assignments and shared inboxes streamline team workflows.

  • No free tier

    Offers a 14-day trial only; no perpetual free plan beyond trial.

  • Per-user costs

    Per-user pricing can scale quickly for larger teams.

  • AI billing

    Requires customers to supply their own AI API keys and cover usage costs.

Frequently Asked Questions

Does Missive have a free plan?

Missive offers a 14-day free trial but no perpetual free tier; paid plans begin at $14/user/month when billed annually.

What AI models does Missive support?

Missive supports ChatGPT (OpenAI), Claude (Anthropic) and Gemini (Google); users provide their own API keys for AI usage.

Is annual billing required for best pricing?

Missive offers best pricing with annual billing (commonly 23โ€“30% discount); month-to-month rates are higher than annual equivalents.

Which channels does Missive support?

Missive supports email from any provider, SMS, WhatsApp, Facebook Messenger, Instagram, live chat and custom integrations.

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