Tiledesk
Tiledesk is an AI-powered platform that automates workflows and customer service across multiple channels, combining live chat, chatbots, and integrations like WhatsApp and Facebook Messenger.
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Key Features
AI Agents
Automate customer service and internal processes with AI.
Visual Flow Builder
Design conversational workflows using drag-and-drop tools.
Knowledge Base
Train AI Agents using integrated document and data sources.
Conversational Ticketing
Manage support tickets seamlessly within conversations.
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Why Choose Tiledesk
No-Code Builder:
Create custom AI workflows without programming skills.Multichannel Support:
Integrates WhatsApp, Facebook Messenger, web chat, and more.Scalable AI Agents:
Supports unlimited AI Agents with enterprise-grade features.
Pricing
Tiledesk offers multiple pricing plans: Starter (€49/month or €41 billed yearly), Pro (€149/month or €124 billed yearly), Business (€499/month or €416 billed yearly), and Enterprise (contact sales). A 14-day free trial with no credit card required is available. More details at pricing page.
About Tiledesk
Tiledesk is an AI-powered platform that automates workflows and customer service across multiple channels, combining live chat, chatbots, and integrations like WhatsApp and Facebook Messenger.
What Tiledesk Does
Tiledesk automates customer support and business workflows by enabling users to create AI Agents that interact across multiple communication channels. It helps businesses improve engagement, qualify leads, and reduce manual workload.
The platform features a no-code visual builder for designing AI workflows, integration with popular messaging apps like WhatsApp and Facebook Messenger, and a knowledge base to train AI Agents. It supports conversational ticketing, live chat widgets, and seamless escalation to human agents when needed.
Industries such as e-commerce, healthcare, finance, telecom, education, and manufacturing use Tiledesk to streamline operations, provide 24/7 support, and enhance customer experience through AI-powered automation.
Pros & Cons
Open Source
Offers open-source components for flexibility and control.
Comprehensive Integrations
Connects with multiple messaging platforms and APIs.
Pricing Complexity
Multiple plans with varying limits may confuse new users.
Learning Curve
Advanced features may require time to master for some users.
Frequently Asked Questions
You get instant access to all premium features for 14 days without a credit card.
You must upgrade to a paid plan to continue using premium features; otherwise, access is disabled.
Yes, the number depends on your subscription; Enterprise plans allow unlimited AI Agents.
Yes, chatbots and live chat widgets can be deployed across several websites.
WhatsApp message templates beyond the first 1,000 may incur fees per Meta’s policies.
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