Tidio
AI chatbot and customer service platform combining Lyro AI, live chat, and a multichannel inbox to automate up to 64% of common support tickets for e-commerce stores and growing SMBs.
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Key Features
Lyro AI Agent
Autonomous chatbot trained on site content to resolve up to 64% of common queries.
Flows Builder
No-code drag-and-drop builder for rule-based automations, FAQs, and lead qualification.
Multichannel Inbox
Unified dashboard for website chat, email, Messenger, Instagram and WhatsApp conversations.
Visitor Tracking
Real-time visitor monitoring with analytics and sentiment metrics for proactive outreach.
Platform Integrations
Native integrations with Shopify, WordPress and 200+ platforms for workflow continuity.
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Why Choose Tidio
AI + Human Hybrid:
Lyro handles routine queries and escalates complex issues to live agents for seamless handoffs.Conversation Pricing:
Per-conversation billing avoids per-seat escalation, offering predictable costs as volume grows.E‑Commerce Focus:
Native Shopify and WordPress integrations plus product recommendations and lead capture tools.
Pricing
Tidio offers a Free plan with 50 conversations. Starter ($24.17–$29/mo) and Growth ($49.17–$59/mo up to $349/mo) tiers scale by conversation volume. Plus and Premium start from $749/mo and $2,999/mo respectively. Lyro AI (~$32.50/mo) and Flows (~$24/mo) are add-ons.
About Tidio
AI chatbot and customer service platform combining Lyro AI, live chat, and a multichannel inbox to automate up to 64% of common support tickets for e-commerce stores and growing SMBs.
What Tidio Does
Tidio provides automated customer support via the Lyro AI chatbot and live chat, letting businesses resolve routine queries autonomously and hand off to humans when needed. This reduces agent load and speeds response times.
The platform includes Lyro AI for self-service answers, Flows for no-code rule-based automations, a unified multichannel inbox, real-time visitor tracking, analytics, and integrations with 200+ platforms.
Use cases include e-commerce product support and lead capture, SMB help desk organization, proactive marketing engagement, and ticket management for service businesses.
Pros & Cons
Easy Setup
Intuitive no-code builder enables quick deployment without developer resources.
AI Automation
Lyro reduces workload by handling routine queries trained on verified business data.
Predictable Billing
Conversation-based pricing avoids per-agent seat fees as teams expand.
Pricing Jumps
Conversation tiers and add-on costs can cause steep increases between plans.
Advanced Integrations
Custom or advanced integrations may require coding or professional services.
Price Changes
Past unannounced price increases have affected customer trust.
Frequently Asked Questions
Tidio offers a Free plan that includes 50 conversations, basic chatbot features and live chat to start testing on websites.
Lyro AI is Tidio's chatbot agent that learns from website content and documentation to autonomously resolve up to 64% of common customer queries.
Tidio integrates with Shopify, WordPress, Facebook Messenger, Instagram, WhatsApp, email and over 200 additional platforms and services.
Tidio requires no technical expertise for core setup; the no-code Flows builder and one-click integrations make deployment accessible to non-technical users.
Tidio uses conversation-based pricing, from a Free 50-conversation tier to Growth, Plus and Premium enterprise plans, with Lyro AI and Flows available as add-ons.
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