Thena
Thena is an AI-driven customer support platform for B2B teams that unifies Slack, email, and chat into a single workflow to automate ticket routing and enhance team collaboration.
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Key Features
Multi-Channel Integration
Supports Slack, email, chat, MS Teams, and web forms.
Auto-Triage
Automatically assigns tickets to the appropriate agents or groups.
AI Agents
Handles repetitive tasks and escalates complex issues instantly.
Knowledge Base
Creates branded help centers for support content consolidation.
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Why Choose Thena
Unified Workflow:
Consolidates Slack, email, and chat into a single support platform.AI Automation:
Automates ticket triage and routing to improve response speed.Customizable Controls:
Offers boards and role-based settings tailored to team needs.
Pricing
Thena offers a free plan with up to 10 users and 1,000 tickets per month. Paid plans include Standard at $79/user/month and Enterprise at $119/user/month, billed annually. A free trial is available.
About Thena
Thena is an AI-driven customer support platform for B2B teams that unifies Slack, email, and chat into a single workflow to automate ticket routing and enhance team collaboration.
What Thena Does
Thena centralizes customer support communications by integrating Slack, email, and chat into a single platform, enabling teams to manage inquiries efficiently. It automates ticket triage and routing, reducing manual workload and speeding up response times.
The platform features customizable boards and role-based controls to tailor workflows for different teams. AI-powered agents handle repetitive tasks, while integrations with popular business applications centralize customer data for improved collaboration.
Thena is suitable for industries relying on B2B customer support, including SaaS companies and enterprises seeking to optimize their service operations and enhance customer satisfaction.
Pros & Cons
Efficient Ticket Management
Streamlines support workflows with AI-driven automation.
Enterprise Security
Provides robust security features to protect customer data.
Limited Free Plan
Free plan restricts users and ticket volume.
B2B Focused
Primarily designed for B2B teams, less suited for B2C.
Frequently Asked Questions
Thena integrates Slack, email, chat, MS Teams, web forms, and Discord for unified support.
Yes, Thena provides a free plan and a free trial before upgrading to paid plans.
Yes, Thena offers customizable boards and role-based controls to tailor workflows.
Yes, Thena includes enterprise-grade security and features for large organizations.
Yes, it integrates with CRM systems like HubSpot and Salesforce, and other apps.
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