Spokk
Spokk is a customer feedback app that converts private feedback into public Google reviews, enabling businesses to engage customers and enhance online reputation efficiently.
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Key Features
Review Drafts
Creates AI-generated Google review drafts based on customer feedback.
Contact Management
Collects and exports customer contacts for targeted engagement.
Feedback Loop
Allows replying to feedback and sending coupons to improve customer retention.
Multi-Channel Requests
Sends review requests via SMS, email, WhatsApp, and integrations like Zapier.
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Why Choose Spokk
AI-Powered Reviews:
Generates personalized Google review drafts automatically from real customer feedback.Two-Way Messaging:
Enables direct conversations with customers to resolve issues and build relationships.Flexible Pricing:
Offers pay-for-use plans with scalable options for businesses of all sizes.
Pricing
Spokk offers a free plan with 30 responses. Paid plans include Starter ($99/year), Growth ($199/year), Scale ($349/year), and custom Enterprise pricing. Additional responses cost $0.25 each. Annual billing discounts apply.
About Spokk
Spokk is a customer feedback app that converts private feedback into public Google reviews, enabling businesses to engage customers and enhance online reputation efficiently.
What Spokk Does
Spokk automates the generation of personalized Google review drafts from private customer feedback, simplifying the review posting process for customers and enhancing online reputation for businesses.
It features AI-driven review text creation, two-way messaging for direct customer communication, contact collection and export, and the ability to send coupons and respond to feedback, completing the customer feedback loop.
Industries such as retail, hospitality, healthcare, and service providers use Spokk to increase review volume, improve customer satisfaction, and foster loyalty through timely responses and incentives.
Pros & Cons
Ease of Use
Simple setup with a chat interface similar to WhatsApp requiring no learning curve.
Automation
Automates review requests and feedback management, saving time for businesses.
Limited Free Plan
Free plan offers only 30 one-time responses, which may be insufficient for larger businesses.
Response-Based Pricing
Costs can increase with high response volumes due to pay-per-response model.
Frequently Asked Questions
Spokk is a customer feedback app that converts private feedback into public Google reviews using AI.
Plans range from free with 30 responses to paid yearly plans starting at $99, with additional responses costing $0.25 each.
Yes, Spokk supports custom solutions and integrations to fit specific business needs.
Yes, it enables two-way messaging allowing businesses to reply and engage directly with customers.
Currently, Spokk focuses on generating drafts for Google reviews.
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