Kore.ai
Enterprise conversational AI platform delivering no-code virtual assistants and agentic automation for customer service and employee workflows across chat and voice channels, with industry templates and governance for large organizations.
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Key Features
No-Code Bot Builder
Visual conversation flow tools that let non-developers create assistants.
Multi-Channel Support
Chat, voice/IVR, and multilingual capabilities across digital and phone channels.
Generative AI Integration
LLMs power natural interactions and agentic workflow automation.
Industry Templates
Pre-built solutions like BankAssist and HealthAssist to speed deployments.
Analytics & Insights
Built-in analytics for monitoring bot performance and optimizing experiences.
Agent Seats
Named or concurrent seats for Contact Center and Agent AI billing and access.
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Why Choose Kore.ai
Modular Pricing:
Per-session and per-seat billing scales with usage rather than a flat SaaS fee.Regulated Industries:
Compliance-ready deployments and enterprise support for finance and healthcare.No-Code ROI:
Visual builders accelerate deployment and reduce developer dependence.Comprehensive Analytics:
Analyze 2.0 provides performance monitoring and retention optimization.
Pricing
No official public pricing page; contact sales for quotes. Third-party sources report Automation AI tiers (Essential $50/mo, Advanced $150/mo) and Enterprise custom pricing. Billing uses 15-minute sessions for Automation/Search AI and per-seat billing for Contact Center/Agent AI; enterprise deals often run $50K–$300K+ annually.
About Kore.ai
Enterprise conversational AI platform delivering no-code virtual assistants and agentic automation for customer service and employee workflows across chat and voice channels, with industry templates and governance for large organizations.
What Kore.ai Does
Kore.ai builds and deploys enterprise conversational AI that automates customer service, employee support, and back-office workflows across chat, voice, and digital channels. The platform focuses on no-code development to accelerate assistant delivery and reduce dependence on engineering resources.
Core capabilities include the XO platform for bot design, Agent AI for agentic workflows, Search AI, multilingual voice/IVR, and pre-built vertical assistants (BankAssist, HealthAssist). It integrates generative AI and analytics to improve dialogue quality and operational metrics.
Use cases include contact center automation, internal HR/IT assistants, and industry-specific customer engagement for finance, healthcare, retail, and telecom.
Pros & Cons
Enterprise Scale
Designed for high-volume, complex deployments with RBAC and integrations.
Industry Templates
Pre-built vertical assistants reduce time-to-value in regulated sectors.
Advanced AI
Generative AI and LLMs support more natural, context-aware conversations.
Global Reach
Established presence in the US with growing APAC and European adoption.
Opaque Pricing
No public pricing page; sales contact required for quotes and limits.
High Costs
Enterprise deployments commonly range from $50K to $300K+ annually.
Complex Setup
Large implementations often require 4–6 months and complex integrations.
Frequently Asked Questions
Kore.ai's conversational AI does not advertise a clear free tier; documentation mentions credits but lacks transparent self-serve limits. Prospective users should contact sales or request trial details for account-specific access.
Kore.ai conversational AI uses modular pricing: Automation AI billed by 15-minute sessions, Contact Center/Agent AI billed per seat, and add-ons priced separately; many customers receive enterprise quotes from sales.
Kore.ai's conversational AI primarily serves IT/services, software, and financial services, with significant deployments in healthcare, retail, and telecom for regulated and high-volume use cases.
Kore.ai conversational AI does not publish fixed public prices; billing mechanics are documented but dollar amounts typically require sales-provided quotes and contract terms.
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