Gorgias
Gorgias centralizes ecommerce customer conversations from email, chat, SMS, social, and voice into one inbox, automating up to 60% of routine support tasks with an AI agent and enabling order and product actions.
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Key Features
Omnichannel Support
Centralizes customer conversations from multiple channels into a single inbox.
Conversational AI Agent
Handles support and sales tasks with brand-aligned automated conversations.
Automation Tools
Includes rules, macros, flows, intent and sentiment detection, and self-service.
Shopify Integration
Edit orders, access live product info, and run campaigns without leaving the platform.
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Why Choose Gorgias
Unified Inbox:
Consolidates messages from email, chat, SMS, social, and voice into one platform.AI Automation:
Automates up to 60% of routine support inquiries with a smart AI agent.Ecommerce Integration:
Deep Shopify and ecommerce platform integrations enable real-time order management.
Pricing
Gorgias offers a free trial. Paid plans include Starter ($10/mo), Basic ($50/mo), Pro ($300/mo, recommended), Advanced ($750/mo), and custom Enterprise pricing. Prices are subject to change; see the official pricing page for details.
About Gorgias
Gorgias centralizes ecommerce customer conversations from email, chat, SMS, social, and voice into one inbox, automating up to 60% of routine support tasks with an AI agent and enabling order and product actions.
What Gorgias Does
Gorgias centralizes all ecommerce customer interactions into one omnichannel inbox, allowing support teams to respond faster and automate routine tasks. Its AI agent handles support and sales inquiries, performing order lookups, refunds, and product updates directly within the helpdesk.
The platform offers automation tools such as rules, macros, flows, and intent and sentiment detection to streamline workflows. It integrates natively with Shopify and other ecommerce platforms to provide real-time product data and enable promotional campaigns without leaving the interface.
Gorgias is used by ecommerce sellers, customer support teams, and marketing professionals to improve customer experience, boost sales through conversational commerce, and reduce operational costs across industries like retail, beauty, and consumer electronics.
Pros & Cons
Efficiency
Reduces agent workload by automating routine inquiries and workflows.
Sales Enablement
Supports proactive chat campaigns and personalized product recommendations.
Pricing Complexity
Multiple pricing tiers may require evaluation to select the best plan.
Platform Focus
Primarily designed for ecommerce, less suited for non-retail customer support.
Frequently Asked Questions
Gorgias supports email, chat, SMS, social media, and voice channels in one inbox.
The AI agent automates up to 60% of routine support inquiries and sales tasks.
It integrates with Shopify, Magento, BigCommerce, WooCommerce, and 100+ ecommerce tools.
Yes, Gorgias offers a free trial before upgrading to paid plans.
Yes, you can perform order lookups, refunds, and edits without leaving the helpdesk.
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