Feedback navigator
Feedback Navigator is a customer feedback analysis platform that integrates data from Trustpilot, Yelp, and more, using AI-driven sentiment analysis and custom workflows to deliver actionable insights.
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Key Features
Data Integration
Imports feedback from Trustpilot, Booking.com, Yelp, CSV files, and API.
Sentiment Analysis
Applies AI models to extract sentiment from overall and categorized feedback.
Workflow Automation
Triggers custom workflows using webhooks on new review analysis.
CSV Export
Exports data for external analysis or visualization with one click.
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Why Choose Feedback navigator
Multi-source Integration:
Aggregates feedback from major platforms like Trustpilot and Yelp for comprehensive analysis.AI Sentiment Analysis:
Utilizes large language models to accurately gauge customer sentiment and categorize feedback.Custom Workflows:
Enables automation with webhooks to trigger actions based on new reviews.
Pricing
Feedback Navigator offers a free trial with 100 credits. Paid plans include S Plan ($15/month), M Plan ($25/month), L Plan ($50/month), and credit packs ranging from $39 to $899. Pricing is subject to change; verify on the official site.
About Feedback navigator
Feedback Navigator is a customer feedback analysis platform that integrates data from Trustpilot, Yelp, and more, using AI-driven sentiment analysis and custom workflows to deliver actionable insights.
What Feedback navigator Does
Feedback Navigator collects customer feedback from various platforms and applies AI-powered sentiment analysis to categorize and interpret the data, helping users gain actionable insights.
Key features include integration with Trustpilot, Booking.com, and Yelp, sentiment detection using large language models, custom workflow automation via webhooks, and CSV export for further analysis.
It is used across industries such as property management, fitness centers, hospitality, and restaurants to monitor customer sentiment and respond promptly to improve service quality.
Pros & Cons
Comprehensive Feedback
Supports multiple data sources for broad customer insight.
Automation Support
Custom workflows enhance responsiveness to customer feedback.
Credit-based Pricing
Uses credits per analyzed feedback, which may complicate budgeting.
Limited Public Developer Info
Developer details beyond company name are minimal.
Frequently Asked Questions
It supports Trustpilot, Booking.com, Yelp, CSV uploads, and API integration.
Pricing includes a free trial with 100 credits and paid plans from $15/month with credit packs available.
Yes, custom workflows can be triggered via webhooks when new reviews are analyzed.
Yes, data can be exported as CSV for external analysis or visualization.
Property managers, gym owners, hotel managers, consultants, and restaurant owners benefit from this tool.
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