eesel AI
AI customer support layer that augments existing helpdesks with AI agents, copilots, triage, and embeddable chatbots. Trains on 100+ sources — docs, past tickets, Notion, Confluence — for automated ticket resolution and reply drafting.
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Key Features
AI Agent
Handles Tier 1 tickets autonomously and escalates complex cases.
AI Copilot
Drafts reply suggestions to speed agent responses and consistency.
AI Triage
Automatically routes, tags and prioritizes incoming conversations.
AI Chatbot
Embeddable website widget for 24/7 automated customer support.
Knowledge Training
Learns from 100+ sources for cited, up-to-date answers.
Simulation Testing
Pre-launch testing on historical tickets to predict performance.
Reports & Integrations
Analytics plus Slack/Teams and many third-party integrations.
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Why Choose eesel AI
Existing tools:
Augments Zendesk, Intercom and Freshdesk without replacing them.Autonomous rates:
Claims high autonomous resolution (81%) after training on historical data.Fast onboarding:
Learns business knowledge quickly and tests on past tickets pre-launch.Predictable pricing:
Interaction-based plans provide flat, predictable monthly caps.
Pricing
eesel AI offers Team, Business and Custom plans with monthly or annual billing (20% annual discount). Team: $299/mo or $239/mo annual (1,000 interactions, 3 bots). Business: $799/mo or $639/mo annual (3,000 interactions, unlimited bots). Custom: contact sales for unlimited interactions. 7-day free trial; AI consulting add‑on $999 for 8 hours.
About eesel AI
AI customer support layer that augments existing helpdesks with AI agents, copilots, triage, and embeddable chatbots. Trains on 100+ sources — docs, past tickets, Notion, Confluence — for automated ticket resolution and reply drafting.
What eesel AI Does
eesel AI delivers AI-powered customer support by extracting knowledge from scattered sources to run AI agents that autonomously resolve Tier 1 tickets, draft replies with copilot suggestions, and route conversations through triage. It integrates with Zendesk, Intercom, Freshdesk, Slack and Teams.
The platform trains on 100+ sources — docs, past tickets, Notion, Confluence, Google Drive and websites — and includes simulation testing, analytics, embeddable chatbots, and unlimited-bot support on higher plans to streamline workflows.
Common use cases include SaaS customer support, IT service desks, internal HR/IT support bots, and regulated industries requiring cited answers and data residency options.
Pros & Cons
Knowledge unification
Integrates 100+ sources for accurate, cited responses without manual syncing.
Fast deployment
Self-serve setup and simulation on historical tickets before going live.
Industry fit
Supports SaaS, IT and regulated sectors with multi-bot capabilities.
Interaction limits
Plans impose monthly interaction caps that can be consumed quickly.
Helpdesk required
Designed to layer on existing helpdesk tools rather than replace them.
No free tier
Only a 7-day free trial; no ongoing free plan available.
Frequently Asked Questions
eesel AI requires an existing helpdesk: it layers on top of platforms like Zendesk, Intercom and Freshdesk and connects to Slack and Teams for internal workflows.
eesel AI integrates with over 100 sources, including websites, PDFs, Google Drive, Notion, Confluence, past support tickets, Jira, HubSpot, Salesforce and Shopify.
eesel AI does not offer a free plan; it provides a 7-day free trial on all paid plans so teams can validate performance before committing.
eesel AI includes a simulation mode that tests configurations on thousands of historical tickets to predict autonomous resolution and triage accuracy before deployment.
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