Desku
Desku is an AI-powered customer service software that unifies live chat, email, and social media support into one inbox, automating queries to enhance support teams and small businesses.
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Key Features
AI Chatbot (EVA)
No-code builder automates FAQs and pre-sales queries 24/7.
Shared Inbox
Collaborate efficiently with a centralized team inbox.
Knowledge Base
Create self-service articles to reduce support volume.
Ticketing System
AI-powered ticket summaries and management improve workflow.
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Why Choose Desku
Unified Inbox:
Manage all customer conversations across channels in one place.AI Automation:
Automate common queries and ticket handling with AI chatbots.Ecommerce Integration:
Seamlessly connects with Shopify, WooCommerce, and Magento.
Pricing
Desku offers tiered pricing plans: Startup at $19/user/month, Team at $39/user/month, and Business at $59/user/month. A free trial is available. Pricing details are subject to change; see the official pricing page for updates.
About Desku
Desku is an AI-powered customer service software that unifies live chat, email, and social media support into one inbox, automating queries to enhance support teams and small businesses.
What Desku Does
Desku centralizes customer communications into one unified inbox, allowing support teams to manage live chat, email, and social media conversations efficiently. It automates responses to common queries using AI chatbots, reducing workload and improving response speed.
Key features include a no-code AI chatbot builder (EVA), shared inbox for team collaboration, AI-powered ticket summaries, and integration with eCommerce platforms such as Shopify and WooCommerce. The platform’s AI assistant helps resolve 50–70% of tickets autonomously, matching brand tone and workflows.
Desku is suited for industries like eCommerce, SaaS, and small businesses aiming to streamline customer support, enhance team productivity, and boost customer loyalty through faster, smarter service.
Pros & Cons
Multichannel Support
Supports live chat, email, social media, and messaging apps.
Easy Integration
Works with major eCommerce platforms and popular tools.
Pricing Tiers
Higher plans may be costly for very small teams.
Learning Curve
Setup and mastering AI features may require initial training.
Frequently Asked Questions
Desku offers Startup, Team, and Business plans with unlimited tickets and customer access.
Charges depend on the chosen plan and usage of advanced features.
A 14-day free trial with full access to selected features, no credit card required.
Yes, plan and seat adjustments are available via settings and billing.
Eva AI is Desku’s AI chatbot that automates customer support and assists with queries.
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