DeskDay
DeskDay is a unified IT support platform for MSPs offering chat-based ticketing, project management, billing, and multi-channel integration including Microsoft Teams and mobile apps.
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Key Features
Chat-based Ticketing
Enables faster ticket resolution through conversational service automation.
Project Management
Tracks projects with real-time monitoring, task tracking, and milestones.
Quality Assurance
Monitors service delivery across tickets, projects, and timesheets.
Workflow Automation
No-code builder automates ticket assignment, replies, and SLA checks.
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Why Choose DeskDay
AI Integration:
Helena AI assists with replies, sentiment analysis, and resolution notes in real time.Multi-Channel Support:
Users can submit and manage tickets via Teams, mobile, desktop, web, and email.Automated Billing:
Links timesheets and contracts to generate invoices automatically.
Pricing
DeskDay offers monthly and annual subscription plans billed per seat with a minimum of 2 seats. Annual plans provide a 17% discount. A 14-day free trial is available. Payment is accepted via major credit cards.
About DeskDay
DeskDay is a unified IT support platform for MSPs offering chat-based ticketing, project management, billing, and multi-channel integration including Microsoft Teams and mobile apps.
What DeskDay Does
DeskDay provides a unified IT support platform that enables MSPs to manage service tickets, projects, billing, and timesheets efficiently through a chat-based interface. It benefits users by accelerating ticket resolution and automating routine tasks.
Key features include a multi-channel ticketing system accessible via Microsoft Teams, mobile, desktop, and web; AI-powered Helena assistant for drafting replies and sentiment analysis; automated billing linked to timesheets and contracts; and real-time project management with task tracking and milestones.
Industries benefiting from DeskDay include IT service providers, MSPs, MSSPs, and technical support teams aiming to improve service delivery and operational transparency.
Pros & Cons
User Accessibility
Supports multiple platforms including MS Teams, mobile, web, and desktop.
Flexible Pricing
Monthly and annual plans with per-seat billing and free trial available.
Minimum Seats
Pricing requires a minimum of 2 seats, limiting single-user subscriptions.
Limited Slack Support
Slack integration is not yet available, marked as coming soon.
Frequently Asked Questions
Yes, DeskDay offers monthly payment plans and an annual plan with a 17% discount.
DeskDay provides both monthly and annual subscription plans billed per seat.
Pricing is per user seat with a minimum of 2 seats required for subscription.
Yes, cancellations take effect at the end of the billing cycle with no refunds for prepaid periods.
DeskDay accepts all major credit card brands for payment.
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